 any require for someone to be home for delivery? |
| if no one will be home during the time when UPS delivery should be . please leave a note to leave with some one trusted who can sign for package(s) |
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| How much is shipping and how does it work? |
| Shipping and Handling is additional cost. Freight rates vary according to the following factors, number of pieces, overall weight, the carrier and method selected and the shipping destination Zip Code. Therefor you must start the checkout process from View Cart to be able view the current shipping options and prices |
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| How shipping get calculated? |
| Shipping is usually based on the product you are purchasing.
For ex if you are buying a heavy item that needs refrigeration then you will need to choose next day service and the rates for that are high, That's why we recommend that you read carefully on shipping cost above.
If you were to only order dry groceries then you would have to also read the shipping cost above. It would be a little less expensive because these items would be shipped via ground. |
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| Are all your products kosher? |
| Yes, indeed all our products are kosher and under Rabbinical Supervision. |
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| how to read the date on can to see if fresh? |
| it's really depend on the product some company`s list a date and some don`t |
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| where is pick-up? |
| Main Address
Avi Glatt Kosher
1002 Quentin Rd.
Brooklyn, New York 11223
Phone: (718) 947-5555
Fax: (718) 947-5551
Email: info@aviglatt.com
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| Can you ship frozen foods to the West Coast? |
| YES WE DO SHIP ALL OVER THE U.S.A |
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| what is the minimum amount of an order? |
| NO THERE IS NO MINIMUM TO ORDER |
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| Do you ship outside the US (to Israel)? |
| yes only dry foods not meat or dairy products |
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| How do i place an order? |
| You can place an order over the internet or over the phone with one of our customer representatives.
Placing an order online you must make a new user log in. After you have done this you can begin to add items on your REVIEW CART and always make sure to save your cart. This way you can have it there no matter what. |
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| How do i track my order? |
| In order to track you must log into your account. On the right column once you are logged in you must click on track orders.
As soon as you find your order you click on it and then all the way at the bottom you will see the tracking number. You then must click on that number it usually starts with an
1z8w50v... by clicking on this it will direct you to the page. If you see anything wrong please contact us asap. |
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| How fast can i get my order? |
| You can get next day service but it all depends when you place the order. The shipments are picked up from our location at 5:00pm est.Therefore if you placed the order the night before than it's guaranteed to leave the next day. If you place it after 12 noon that day then it will have to take an additional day and leave the next following day. This particularly goes for perishable items. The next day service you are paying for is the transit time from our facility to our your home. |
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| How do i check the status of my order? |
| You can usually log in to our website and log into your account with us. It will tell you if its been processed. If it is not than you can always contact us and find out what the hold up might be. |
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| Do i get any kind of discount? |
| Yes we do give out coupons and there is no minimum order. All you have got to do is check your e-mails. We usually send out monthly coupons and we hope to do more in the future. |
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| I recieved my order but a few items are missing what do i do? |
| When items are shipped out it is sent with the original invoice that was printed out in the morning. That does not mean that everything on the invoice was sent. In order for you to look at the final invoice and what was sent is for you to track your order online and view the final invoice. It is usually e-mailed to you once the order has been shipped out.
If you pay through credit car it will automatically be credited back to your credit card.
If you paid through pay pal you must contact us and we will assist you. |
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| I cannot remember my password what do i do now? |
| It’s very common for people to forget passwords but all you have to do is reset it. Just click on the forgot password link and you should receive it by e-mail.
If that doesn't work that you can always call us (718) 947-5555 and ask for customer service and someone will help in resetting the password.
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| The item im looking for is not on your website how can I find out if you have it? |
| If you cannot find what you are looking for on our website, it does not necessarily mean we do not have it. If you like you can contact our customer service and they will help you.
It takes time for us to update our products and we always thank you for your patience
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| I ordered an item and recieved something else instead, why? |
| As you proceed to checkout you must always read everything. We try to inform you to the fullest.
If you do not like substitutions than all you must do is in a box provided as you are checking out state that you will not like any items substituted.
We do this only with items that we do not have and the only difference may be the name brand.We respect your choice so if you don't want us to substitute please read carefully and tell us. Other wise we state that we will only if we are told not to. |
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| If i orderd an item but do not want it, can i send it back? |
| Our customer satisfaction is what we care about the most. If you are not satisfied then we do apologize it was not what you expected.
In order for you to get credit back. The product must not be opened and sealed, You must ship it back to us we will only reimburse you for the actual product. |
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| Can I change or cancel an order? |
| Yes you may do both of the above.
You have to call customer service in order to do either. You just have to have your order confirmation in order for them to help you. |
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| When is Aviglatt.com open? |
| Aviglatt.com is open all year around with of course excluding the jewish holidays.
Are office hrs are from
Sunday-Thursday
9:00am-9:00pm
Fridays
9:00am - 2hrs before shabbat
We are closed all Saturday |
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| Under what supervision are you under? |
| We are under the rabbinical supervision of Rabbi Y. Gornish |
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| Why was i charged twice? |
| The only time we officially charge you is when we process your shipment. At first when you put in your information is just a hold we place on that money. At times it may seem as if you were charged twice but please give it 2-3 business days for it to clear away. If the problem persists please contact us. (718) 947-5555 |
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| Who do you use to ship items? |
| We use UPS , they are one of the best and deliver it right on time 95% of the time. |
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| Do you ship to APO addresses? |
| Yes we do but the shipping charges are not the same for shipping inside the United States.*
You must contact our customer service. |
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| How long is ground shipping? |
| Ground shipping usually takes 3-5 business days. |
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| What does next day service mean? |
| Next day service means that the transit time it will take from our facility to yours is express. It usually arrives 10:30am after it has left our facility. ONLY EXCEPTION if you live in a rural area. It will arrive to you by the end of day. |
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